Privacy & Compliance

Pier Health Solutions

 

At Pier Health Solutions, we are committed to protecting patient privacy and providing safe, ethical, and compliant pharmacy care. We follow all Canadian privacy laws, including PIPEDA and British Columbia’s PIPA.

 

​

How We Use Information

 

We collect only the information needed to:

 

• Safely dispense medications

• Provide Opioid Agonist Therapy (OAT)

• Coordinate care with doctors, shelters, housing facilities, and caregivers

• Support clinical services such as blister packs, delivery, EMAR, and medication reviews

​

We do not sell or share information for marketing.

 

​

How We Protect Information

 

We maintain strict safeguards, including:

 

• Secure pharmacy systems

• Staff confidentiality training

• Controlled access to patient records

• Compliance with BC College of Pharmacists standards

​

Only authorized staff directly involved in patient care can access records.

 

​

Medication Safety & Compliance

 

We follow all federal and provincial regulations for controlled substances, OAT services, and clinical pharmacy practices.

 

Our focus is patient dignity, safety, and ethical care.

 

​

Your Rights

 

Patients and care partners may:

• Request access to their records

• Ask for corrections

• Inquire how their information is used

• Raise privacy concerns at any time

 

​

Website Privacy

 

Our website may collect basic, non-identifying information for functionality and analytics.

 

We do not collect personal health information online.

 

Form submissions are used only to respond to inquiries.

 

​

Contact Us

 

For questions about privacy or compliance:

 

Pier Health Solutions

Email: info@pierhealthsolutions.com

Phone: (604) 891-1480